Terms of Use

Welcome to RIYA TRAVEL & TOURS (I) PVT. LTD

Terms and Conditions

We, RIYA TRAVEL & TOURS (I) PVT. LTD ("RBT Cliq", "we" or "us"), would ask that you take the time to read these Terms and Conditions carefully.
They explain a number of things including, for example, the rules covering your use of this portal/site/mobile application as well as other information regarding your rights.
By using RBT Cliq, you'll be confirming that you have read and understood and agree to these Terms and Conditions.
These Terms and Conditions may change from time to time and, if they do, the up-to-date version will always be available on RIYA TRAVEL & TOURS (I) PVT. LTD.

Legal Contract

When you click to make a booking with us, legal obligations arise and your right to refund of monies charged to your Top-up, Credit Card, or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of each particular supplier.
You must not make any booking through the Portal/Website/Mobile Application unless you understand and agree to all our terms and policies.
If you do not accept the terms stated here, do not use this Portal/Website/Mobile Application and our services.
Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking.
If you have any queries, please contact us before making any booking.
Please revisit this area of the Portal/Website/Mobile Application from time to time as we may change these terms and conditions occasionally, and your continued use of the Portal/Website/Application will constitute your acceptance of the amended terms and conditions.

Agency

Products and services are sold by RIYA TRAVEL & TOURS (I) PVT. LTD. as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services.
RIYA TRAVEL & TOURS (I) PVT. LTD. is not a provider of such services and has no responsibility for services provided or not provided by any party.
We make no warranty or representation regarding the standard or availability of any service or product to be supplied nor for the availability of any promotions, airfares, or specific holiday products.
All travel documents are issued subject to the tariffs and terms and conditions of sale of suppliers and these terms.
They are issued by us as agent only.

Indemnification

You agree to defend and indemnifyRiya Travel & Tours (I) Pvt. Ltd, Riya Travel & Tours (I) Pvt. Ltd Affiliates, and their respective suppliers and any of their officers, directors, employees, and agents from and against any:
- Claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
  - (a) Your breach of this Agreement or the documents referenced herein.
  - (b) Your violation of any law or the rights of a third party.
Riya Travel & Tours (I) Pvt. Ltd will not be held responsible, and I/We release Riya Travel & Tours (I) Pvt. Ltd directors, officers, and employees from any claims and damages arising out in known and unknown circumstances.

Flights Booking:

The total price displayed includes all applicable government taxes.
Bookings need to be completed with proper name and other details as per photo ID/ Passport accepted by airline.
You are required to pay the entire amount prior to the confirmation of your booking.
To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
Infants must be accompanied by an adult at least 18 years of age.
Fares & Seats are dynamic and are subject to availability till the tickets are confirmed.
All Tickets/Bookings issued shall additionally be governed under the terms and conditions as laid out by the respective Airlines / Supplier.
All the travel documents such as VISA and PASSPORT should be checked before ticket issuance.
In case, if traveler fails to fulfill airline terms & condition, Riya Travels shall not be liable for any discrepancy or refund/ADM/Penalty/If PNR is cancelled by airline. This charge will apply to the travel agent.

Check-In:

As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights.
For International flights, the check-in time is 3 hours before departure.
The passenger needs to check-in at least 3 hrs prior departure for Air India and Air India Express domestic flights, else will be considered as a no-show.
Infants must have valid proof-of-age documents showing that the infant is under two years old.

Amendments:

RBT Cliq can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly.
Every booking made on RBT Cliq is subject to amendment charges levied by the airline, which may vary by flight and booking class.
The charges levied by Airlines are Non-Refundable in case of cancellation post amendment.
If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made.However, if the new fare is lower than the Original fare, the difference in the amount will be refunded, but the rebooking charges as applicable will be collected.
The charges levied by Airlines are Non-Refundable in case of cancellation post amendment.

Online Reissuance

Can be done by signing in to RBT Cliq.
Domestic reissuance: 6 hours prior to departure (except Air India Express).
International reissuance: 24 hours prior to departure (except Malindo Airline & Air Asia).

Offline Reissuance

Requests can be made via phone or email (at least 2 hours prior to airline reissuance rule).
Charges will be collected when changes are made.
Any fare difference applicable at the time of amendment will be charged.
Some fares may not be amendable as per airline policies.
Bookings can also be amended by directly calling the airline’s call center.

Cancellation Policy

All bookings on RBT Cliq are subject to airline cancellation charges, which vary by flight and booking class.
Some fares may be non-refundable as per airline policies.
The convenience fee is non-refundable in case of ticket cancellation by the user or flight cancellation by the airline.

Online Cancellation

Can be done by signing in to RBT Cliq.
Domestic cancellation: 6 hours prior to departure (except Air India Express & Air Asia).
International cancellation: 24 hours prior to departure (except Malindo Airline & Air Arabia).

Offline Cancellation

Requests can be made via phone or email (at least 2 hours prior to airline cancellation rule).
If cancellation is requested less than 3 hours before departure, the passenger must contact RBT Cliq or the airline directly.
If ‘Web/Tele Check-in’ has been done, the airline must be contacted directly for cancellation.
RBT Cliq will not process refunds for tickets canceled post check-in.

Refunds

It is mandatory to contact RBT Cliq for all refunds, as the airline will not refund tickets booked through RBT Cliq.
Any cancellations made directly with the airline must be reported to RBT Cliq via email to initiate the refund process.
Processing times for cancellation and refund requests vary.
RBT Cliq will process refunds only after the respective airline/service provider processes them.
Tickets issued on the credit module require contacting the respective branch.

No Show

No-show refunds can be claimed only after 24 hours from the arrival time.
All no-show refund claims must be made within 15 days from the arrival time of the flight.

Hotels

Riya Travel & Tours (I) Pvt Ltd acts only as a hotel booking agent and does not operate hotel services.
The primary guest must be at least 18 years old to check into a hotel.
Standard check-in time: 12:00 PM | Standard check-out time: 12:00 PM.
Early check-in or late check-out is subject to availability and may incur additional charges.
Hotel bookings made within 72 hours are subject to availability.
The total price includes all applicable taxes but excludes personal expenses such as telephone charges, extra meals, laundry, room service, and tips.
Guests must provide a valid photo ID and address proof at check-in (Driving License, Passport, Voter ID, or National ID). PAN cards are not accepted.
Hotels may deny accommodation to couples who fail to provide valid proof of identification.
Some hotels may charge mandatory meal surcharges during festive periods (e.g., Christmas, New Year's Eve). These must be paid directly at the hotel.
Taxes are paid to vendors, and service fees are retained by the agent.

Hotel Cancellation Policy

Cancellation requests must be made online, via phone, or through email.
Cancellation charges vary depending on the hotel and the time of cancellation.
Riya Travel & Tours may charge a separate service fee for cancellations.
If you do not show up at the hotel, you will be charged the full amount.

Modifications & Refunds

Do not contact the hotel directly for reservation changes or cancellations, as they cannot process refunds for specially negotiated rates.
Refund processing takes at least 14 working days for online cancellations.
Bookings under Non A/c Room - Bed & Breakfast are non-refundable.

Bus Booking

The total price displayed includes all applicable government taxes.
Upon successful payment, the ticket will be issued by the partner site.
Fares and seat availability are dynamic and subject to change until confirmed.
Additional terms and conditions may apply as per the partner site and must be accepted to complete the booking.
Booking details such as passenger names, email addresses, and phone numbers entered on RBT Cliq will be sent to the partner site and pre-populated on their landing page.

Bus Amendments

Contact information for amendments is available on the ticket and the booking confirmation email.
RBT Cliq cannot assist with bus booking amendments.

Bus Cancellations

All cancellations must be processed through RBT Cliq or the bus operator.
Operator contact details are available on the ticket and booking confirmation email.
RBT Cliq does not charge any fee for cancellations done via the partner site.
For partner site cancellation charges, refer to the policy printed on the ticket or contact the operator directly.

Bus Refunds

Refunds due to amendments or cancellations will be provided as per the partner site’s policy.
For refund inquiries, contact the concerned bus operator.

Insurance

Riya Travels is only collecting the premium on behalf of the insurance company, and the issuance of the policy is at the sole discretion of the insurance company.
Payment of the premium on this site does not mean that your policy has been issued.
In case your proposal is rejected by the insurance company for any reason, Riya Travels will not be liable for any consequential loss or damage.
If any airline, insurance, hotel, bus, or supplier delays, cancels, or withdraws operations, services, or refunds, Riya Travels shall not be liable.

General Provisions

You may travel to certain destinations that involve greater risks than others, entirely at your own risk regarding cost and consequences.
You agree to abide by the terms and conditions of purchase imposed by any supplier you choose to deal with, including payment of all amounts when due and adherence to the supplier’s rules and restrictions regarding fares, products, or services.
You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer.
Any violation of a supplier’s rules and restrictions may result in:
- Cancellation of your reservation(s).
- Denial of access to the applicable travel product or services.
- Forfeiture of any monies paid for such reservation(s).
- RBT Cliq debiting your account for any costs incurred due to such violation.
No waiver by Riya Travel & Tours (I) Pvt. Ltd of any provision of these Terms and Conditions shall be binding unless in writing and signed by an authorized representative.

Terms and Conditions of Use

RBT Cliq may add, change, or remove any part of these Terms and Conditions of Use at any time, without notice.
Any changes to these Terms and Conditions of Use or any terms posted on this Portal/Site/Application apply as soon as they are posted.
By continuing to use this Portal/Site/Application after any changes are posted, you indicate your acceptance of those changes.
Riya Travel & Tours (I) Pvt. Ltd. may:
- Add, change, discontinue, remove, or suspend any content posted on this Portal/Site/Application.
- Modify features and specifications of products described or depicted on the Portal/Site/Application, temporarily or permanently, without notice or liability.
Riya Travel & Tours (I) Pvt. Ltd. reserves the right to take all necessary steps to ensure the security, safety, and integrity of RBT Cliq systems and its clients' interests.
RBT Cliq may take steps to verify and confirm the authenticity, enforceability, and validity of orders placed by you.
If RBT Cliq determines that an order is not authentic, enforceable, or valid, Riya Travel & Tours (I) Pvt. Ltd may cancel the order up to:
- 1 hour before the scheduled time of departure of the relevant flight.
- 1 hour before the expected date of visit to any property booked through RBT Cliq.
These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India.
Any dispute shall be subject exclusively to the jurisdiction of the appropriate courts in Mumbai, Maharashtra, India.
Your login credentials for the RBT Cliq portal are confidential. Do not share them with anyone.
Riya Travel & Tours will not be responsible for any misuse of your login credentials.